Last Updated: January 18, 2021
Shipping
We ship with UPS. We cannot deliver to a PO box.
Processing time
We generally prepare your shipment within 3 to 5 business days. This can vary depending on the product. Some products are tailored to your request. This can add to the order processing time. Should you have any questions or other requirements please contact us prior to order and we will do our best to accommodate.
Shipping outside the United States
Buyers will be responsible for any customs and import taxes that may apply. We will provide a shipping and processing estimate prior to order. Note: We can not responsible for delays due to customs.
Payment options
Secure options: Flip Flop Grill utilizes Authoize.NET for all of our order processing.
Authoize.NET keeps your payment information secure. Flip Flip Grill never receives your credit card information.
Returns & exchanges
We gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us at [email protected] if you have any problems or concerns with your order.
